Website Terms & Conditions
Hi there! This URL https://www.msemilymay.com, is owned and operated by Emily May and my business Mindful Marketing Maven ABN 21 837 714 129.
If you have any questions or need further information, please contact me at hello@msemilymay.com. I am happy to answer any relevant questions.
This page sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.
When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.
These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
There may be additional specific terms of service provided to you in relation to my services, memberships and programs. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
1. Website Content Disclaimer
On this website and in my social media accounts, you may find blog posts, Podcasts, guides, tips and hints about mapping, marketing and mindset. This information is provided solely for your professional and personal development and to assist you in understanding my services more fully.
I try to keep my website minimalistic and simple, as I believe there is already a lot of information and overwhelm in the public domain.
2. Content Policy
I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.
Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances. It is important that you understand that generalised information about business growth, mapping, marketing and mindset is never a substitute for professional advice tailored to your personal circumstances.
There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.
Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!
I may modify the content provided on this website at any time, including altering or deleting it without notice. If you are a paid member of one of my programs I will give you advance notice so you can save any information you feel you may need, onto your own device, for your private use.
3. Visitor Responsibilities
You are responsible for your own safety and well-being while browsing the internet. The information I provide in my content is generic and is not a substitute for specialised advice tailored to your unique circumstances. Do not take action or make major life decisions without first seeking independent, appropriately qualified professional advice specific to your individual needs.
4. Downloads
This site may offer paid and free downloads. While every effort is made to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent.
5. External Links
From time to time I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information, education or entertainment.
6. Third Party Advertisements
I may provide links to the websites of my affiliates and clients. I think they are wonderful, but I do not explicitly endorse any services or products they offer for sale. While I believe them to be reputable businesses, any relationship you enter into with them is at your own risk, and I am not a party to the transaction in any way. If you find a broken link, feel free to let me know.
7. Disclaimer for Services and Programs
I offer the following services for purchase through my website:
My intention in offering these services is to support you in building and growing your business through mindful marketing.
8. My Qualifications and Responsibility
I am formally qualified and trained in the fields of Business and Mindset, but I am a continuous learner. I am constantly reading, listening and curious about the latest trends and thought leadership in the areas in which I coach and am passionate. I take reasonable care and due diligence to commit to best practice. This is why clients tell me time and again they like my different approach because I combine a number of modalities and have a variety of corporate and mindset experience to support them in a different and more relatable and profound way.
9. Your Responsibility
You are responsible for your own safety and well-being. It is your responsibility to commit to the programs you enrol in and do the work involved to achieve your desired outcomes. As your coach, I am your guide but I cannot do the work for you. I will guide, support and provide direction, but the ultimate responsibility for the outcomes you achieve, lies with you. Ultimately, the results you achieve will be a reflection of the time and work commitment you put into these programs.
10. Important Information
It’s important you take ownership of your own business journey when working together, instead of expecting me to wave a magic wand and deliver a quick fix.
Building and growing your business takes time so it’s important you’re patient and that you do the work. What you put in, you’ll get out but only you’ll only achieve the results you seek if you dedicate yourself to attending the sessions, doing your homework and challenging yourself. The more you immerse yourself in the homework I set, the better prepared you’ll be for achieving your goals and desired business outcomes.
Mindful marketing can help you gain clarity but it’s when you do the work that you can have a profound impact on your business and hopefully experience growth. You’ll get the most out of your time with me by doing your homework and coming prepared to discuss the teachings and how they relate to you and your business.
It’s also important to understand that I can help you write your strategy, but I can’t control the outcome as there are so many factors involved in your business and your marketplace.
Be open minded to the process and the work and be prepared to let go of your expectations and see where this journey takes you. Approach our work together with honesty and openness so you can really benefit from my services.
If you’re dedicating yourself to the Mindful Meditation Membership and are practicing Yoga Nidra meditations, it’s important you exercise common sense when doing these meditation and do so in a safe place and not be in the move or driving your car.
11. Professional advice
While my Yoga Nidra meditations can be really profound for anxiety and stress, I’m not a mental health professional. If you have any concerns or experience any symptoms that worry you, please seek professional mental health or the relevant medical advice if you need it.
12. Suitability
My offerings and programs are suitable if you’ve worked in the Corporate world and have already made the leap into running your own business at least 12-18 months ago.
You’re ready to take your business to the next level and are seeking to do this in a different, more mindful way.
You’re committed to your business and own personal and professional growth and development. I gel the best with people who are ready and able to do the work required to achieve their business and growth aspirations and will commit their time and energy to the live, recorded and homework elements of my programs.
13. Unsuitability
You might not be a good fit for my offerings and programs if you don’t have a business idea or you’re still heavily entrenched in your corporate career. If you’re yet to get into the trenches of running your own business, you may not be ready for the mindful work involved in my programs to achieve your desired results and outcomes.
If you’re not ready to commit to doing the work and show up with dedication, enthusiasm and a positive mindset, you’re likely not the right fit for my programs or working with me.
14. Waiver of Liability
I do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.
While I make all reasonable efforts to ensure that this website and my services and programs meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.
15. Intellectual Property
(i) Copyright
The content of this website and in all my programs, recordings and resources are protected by copyright laws and treaties around the world, with all rights reserved.
You may not copy or reproduce any part of my publicly available content without my written consent. (This means no copying or downloading under any circumstances)
If you are a student participating in my training, course content may be printed or downloaded to a local hard disk strictly to support your activities as a business owner and for your professional use. Course content contains my trade secrets that are offered exclusively to students. It is an essential condition of participation that you agree that you will not provide extracts of any course content to anyone else under any circumstances
Commercial exploitation of my content in any way that competes with my business is strictly prohibited.
You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.
You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.
(ii) Trade Marks
My business name, logo, tagline and the names of my programs and services are currently unregistered trademarks. I claim full ownership of them and if I find that you are using them without my permission or license, I will consider that you are attempting to pass yourself off as me, or trade on my reputation. I have worked hard to build my business and my reputation and will protect it to the best of my ability. I strongly believe there is room and opportunity for all of us to share our talents, passions and knowledge so please, save us both the inconvenience and bring to life your own talents to life.
I own the registered and/or unregistered trade marks, logos, and service marks displayed on this website, including Mindful Marketing FoundationsTM These trademarks whether registered or unregistered, may not be used in connection with any other product or service without a licence, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.
16. Payment Terms
Some services on this site may be offered for instant purchase.
I accept credit card payments via ThriveCart, which is connected to Stripe. I personally do not have access to your credit card details. If you’re paying via ThriveCart, it’s up to you if you’d like your credit card details to be kept by the service provider for future convenience, or not. Simply select the relevant option suitable for you during payment.
Any financial information you enter is stored under the service provider’s security policies. You can read more here at: https://stripe.com/docs/security/stripe
You may choose to pay for your purchases using EFT deposit to my bank account. EFT is preferred from Australian customers to avoid fees.
17. Payment Plans
For my 1:1 Coaching and Group Coaching programs, payment plans are offered for your convenience only, so you can spread your payment out over time. You are still committed to paying the whole amount, even if you change your mind about completing the program, as you have had access to my intellectual property.
It is your responsibility to ensure you have sufficient funds to make payment instalments on time. If a payment is overdue by more than 48 hours, access to the program content will be suspended until your payments are up to date. If your payment is more than 7 days overdue and you have not contacted me to make alternative arrangements, the payment plan will be canceled, I will send you an invoice for the whole amount remaining, and my normal payment terms will apply to that invoice.
18. Delivery & Session Policies
Mindful Meditation Library
Mindful Marketing Foundations
Mindful Marketing 1:1 Coaching
At the beginning of our Mindful Marketing 1:1 Coaching agreement, together we will agree on a recurring time to meet and it will be scheduled into your calendar. It is your responsibility to accept this invite.
It’s your responsibility to be available at the agreed time. If you do not show up after 10 minutes from the agreed time, I will cancel the appointment. If emergency unforeseen circumstances arise, please notify me as soon as possible and I’ll be happy to reschedule your appointment free of charge. For all other reasons for being late or missing, your session will be lost.
Live coaching calls are held online with Zoom and recordings can be made available to you following the session. All programs and services are held online with Zoom.
In between Coaching Calls you will have Voxer access to me during AEST Monday-Thursday business hours of 9am-4pm and my commitment to you is that I’ll endeavour to respond within 2 hours of your message. Whilst I endeavour to be available to serve you, please appreciate that I have a young family and value my personal time in evenings and weekends.
19. Refund Policy & Consumer Guarantees
Change of mind
I do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before you make your payment. However, please email me at hello@msemilymay.com within 24 hours of purchase so we can endeavour to discuss your concerns and attempt to find a mutually acceptable solution.
20. Minor problems
I consider it to be a minor problem if either of our internet access drops out during a call and either or both of us are unable to complete the call. In this instance, I will seek to reschedule to a time that is convenient for both of us.
I also consider it to be a minor problem if either of us become ill and cannot attend a session. I request you please provide me with at least 24 hours notice and I will do the same for you. If either of us are unable to attend due to an unexpected emergency, we agree to let one another as soon as possible. I am happy to postpone sessions when I receive notice at least 24 hours upfront or if there is an emergency that needs to be attended to immediately. However, please be aware that I reserve the right to forgo the full fee or commitment of missed sessions or sessions that are canceled at the last minute.
21. Major problems
I consider it to be a major problem if you have a long period of illness, the need to care for a family member, or another unforeseen event where you have to pause our work together for an extended period of time. Given many of my programs are group based and have capacity limits, I reserve my right to not provide a refund. Alternative options will be arranged at my discretion, and while I will try to accommodate you, this cannot be guaranteed.
If you feel there is a major problem with any product or service I have provided, please contact me to discuss the issue at an early stage.
22. Limitation of Liability
I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:
23. Cancel Ongoing Supply
If you have subscribed to my Mindful Meditation Membership, you’re welcome to leave when your next direct debit falls due.
If I make any changes to the format or delivery of my Mindful Meditation Membership, I will give you reasonable notice so you can determine if you wish to continue.
24. Respectful Communication
(i) Comments Policy
I reserve the right to delete any comments on my website or social media accounts which are rude, offensive or which I deem to be unacceptable. Keep it polite and play nicely, please!
(ii) Responsible Engagement
In our calls we may dive deep into your business and it may also cover personal areas. Please choose carefully what you share with the group, how you comment on experiences that others choose to share and respect the privacy and confidentiality of all members by not sharing anything that you hear outside the group;
We are all building businesses, and marketing and promotional activities are an important element of this. However, in order to prevent the Mindful Meditation Membership Facebook Group from being spammed with offers, we only allow promotional material and offers for an exchange of services to be posted on Wednesdays, using the hashtags #Ask or #Share.
Use the Facebook Group to share your learnings as this will allow you to experience and encourage a connected community. Sharing in a communal learning space activates your learning at an energetic level through connecting with other students and material. This will strengthen your ability to share your message and to bring to life your business and personal potential.
25. Third party content
From time to time, I may provide links to third-party sites. I am not responsible for any information provided on these sites, and the links are solely for your information or entertainment. I do not endorse any products they offer for sale and have no relationship with them.
26. Dispute Resolution & Jurisdiction
(i) Negotiation
If you have any concerns, issues or complaint arising out of your use of this website, my programs or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution, and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at hello@msemilymay.com and expect a response within 2 business days.
(ii) Mediation
“We” below refers to everyone involved in the dispute.
If the dispute cannot be resolved by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if we are not both geographically located within 100kms of each other.
The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Victoria or similar neutral authority.
We agree to share all the costs of mediation equally between us.
We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
(iii) Non-Disparagement
If a dispute arises, we all agree that we will not engage in any public discussion about the issues, we will behave politely towards each other, and we will avoid any conduct or communication which might reasonably be expected to unreasonably interfere with any other person’s business or personal interests.
(iv) Jurisdiction
This agreement is subject to the governing law of Victoria, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.
If you have any questions or need further information, please contact me at hello@msemilymay.com. I am happy to answer any relevant questions.
This page sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.
When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.
These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
There may be additional specific terms of service provided to you in relation to my services, memberships and programs. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
1. Website Content Disclaimer
On this website and in my social media accounts, you may find blog posts, Podcasts, guides, tips and hints about mapping, marketing and mindset. This information is provided solely for your professional and personal development and to assist you in understanding my services more fully.
I try to keep my website minimalistic and simple, as I believe there is already a lot of information and overwhelm in the public domain.
2. Content Policy
I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.
Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances. It is important that you understand that generalised information about business growth, mapping, marketing and mindset is never a substitute for professional advice tailored to your personal circumstances.
There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.
Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!
I may modify the content provided on this website at any time, including altering or deleting it without notice. If you are a paid member of one of my programs I will give you advance notice so you can save any information you feel you may need, onto your own device, for your private use.
3. Visitor Responsibilities
You are responsible for your own safety and well-being while browsing the internet. The information I provide in my content is generic and is not a substitute for specialised advice tailored to your unique circumstances. Do not take action or make major life decisions without first seeking independent, appropriately qualified professional advice specific to your individual needs.
4. Downloads
This site may offer paid and free downloads. While every effort is made to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent.
5. External Links
From time to time I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information, education or entertainment.
6. Third Party Advertisements
I may provide links to the websites of my affiliates and clients. I think they are wonderful, but I do not explicitly endorse any services or products they offer for sale. While I believe them to be reputable businesses, any relationship you enter into with them is at your own risk, and I am not a party to the transaction in any way. If you find a broken link, feel free to let me know.
7. Disclaimer for Services and Programs
I offer the following services for purchase through my website:
- Mindful Marketing Foundations where you'll learn how to blend modern marketing with mindful practices to elevate, grow and thrive as a business owner in a group coaching format following my M3 Method focused on Mapping, Marketing & Mindset.
- Mindful Marketing 1:1 Coaching is personalised marketing coaching, helping you create a customised marketing playbook, leveraging the right tools and strategising your next 6-12 months out to help you reach your next level of success.
- Mindful Marketing Masterclasses to begin your journey into my signature M3 Method through exploring some introductory strategies, tools and habits in these group Masterclasses. There are three Masterclasses to choose from with a different focus: Mapping, Marketing & Mindset. Choose to attend the one that most appeals to you or all three.
- M3 Mastermind to receive access to ongoing coaching, a community of aligned entrepreneurs on the rise, and fresh insights to support your business growth inside my intimate mastermind.Perhaps having already completed Mindful Marketing Foundations or worked with me in Mindful Marketing 1:1 Coaching, you’ll delve in deeper to explore my M3 Method to grow and build your business with a supportive community.
My intention in offering these services is to support you in building and growing your business through mindful marketing.
8. My Qualifications and Responsibility
- Two Business Degrees from Monash University: Bachelor of Business (Management) and Bachelor of Business (Marketing)
- 17 years Corporate experience in Consulting and Marketing
- Advanced Diploma in Yoga Teaching from Australian Yoga Academy
- Advanced Certificate in Yoga Nidra from Amrit Yoga Institute
- Certificate in Body Psychology from Amrit Yoga Institute
- Yin Yoga and Yang Yin Yoga Certificates from Mysan Yoga
- Yin Yoga training from Jo Phee YogaLevels 1, 2 & 3 Certificates in Reiki from Melbourne Reiki Centre
- Modern Qigong Teacher Training from Nicole Lee QiGong
I am formally qualified and trained in the fields of Business and Mindset, but I am a continuous learner. I am constantly reading, listening and curious about the latest trends and thought leadership in the areas in which I coach and am passionate. I take reasonable care and due diligence to commit to best practice. This is why clients tell me time and again they like my different approach because I combine a number of modalities and have a variety of corporate and mindset experience to support them in a different and more relatable and profound way.
9. Your Responsibility
You are responsible for your own safety and well-being. It is your responsibility to commit to the programs you enrol in and do the work involved to achieve your desired outcomes. As your coach, I am your guide but I cannot do the work for you. I will guide, support and provide direction, but the ultimate responsibility for the outcomes you achieve, lies with you. Ultimately, the results you achieve will be a reflection of the time and work commitment you put into these programs.
10. Important Information
It’s important you take ownership of your own business journey when working together, instead of expecting me to wave a magic wand and deliver a quick fix.
Building and growing your business takes time so it’s important you’re patient and that you do the work. What you put in, you’ll get out but only you’ll only achieve the results you seek if you dedicate yourself to attending the sessions, doing your homework and challenging yourself. The more you immerse yourself in the homework I set, the better prepared you’ll be for achieving your goals and desired business outcomes.
Mindful marketing can help you gain clarity but it’s when you do the work that you can have a profound impact on your business and hopefully experience growth. You’ll get the most out of your time with me by doing your homework and coming prepared to discuss the teachings and how they relate to you and your business.
It’s also important to understand that I can help you write your strategy, but I can’t control the outcome as there are so many factors involved in your business and your marketplace.
Be open minded to the process and the work and be prepared to let go of your expectations and see where this journey takes you. Approach our work together with honesty and openness so you can really benefit from my services.
If you’re dedicating yourself to the Mindful Meditation Membership and are practicing Yoga Nidra meditations, it’s important you exercise common sense when doing these meditation and do so in a safe place and not be in the move or driving your car.
11. Professional advice
While my Yoga Nidra meditations can be really profound for anxiety and stress, I’m not a mental health professional. If you have any concerns or experience any symptoms that worry you, please seek professional mental health or the relevant medical advice if you need it.
12. Suitability
My offerings and programs are suitable if you’ve worked in the Corporate world and have already made the leap into running your own business at least 12-18 months ago.
You’re ready to take your business to the next level and are seeking to do this in a different, more mindful way.
You’re committed to your business and own personal and professional growth and development. I gel the best with people who are ready and able to do the work required to achieve their business and growth aspirations and will commit their time and energy to the live, recorded and homework elements of my programs.
13. Unsuitability
You might not be a good fit for my offerings and programs if you don’t have a business idea or you’re still heavily entrenched in your corporate career. If you’re yet to get into the trenches of running your own business, you may not be ready for the mindful work involved in my programs to achieve your desired results and outcomes.
If you’re not ready to commit to doing the work and show up with dedication, enthusiasm and a positive mindset, you’re likely not the right fit for my programs or working with me.
14. Waiver of Liability
I do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.
While I make all reasonable efforts to ensure that this website and my services and programs meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.
15. Intellectual Property
(i) Copyright
The content of this website and in all my programs, recordings and resources are protected by copyright laws and treaties around the world, with all rights reserved.
You may not copy or reproduce any part of my publicly available content without my written consent. (This means no copying or downloading under any circumstances)
If you are a student participating in my training, course content may be printed or downloaded to a local hard disk strictly to support your activities as a business owner and for your professional use. Course content contains my trade secrets that are offered exclusively to students. It is an essential condition of participation that you agree that you will not provide extracts of any course content to anyone else under any circumstances
Commercial exploitation of my content in any way that competes with my business is strictly prohibited.
You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.
You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.
(ii) Trade Marks
My business name, logo, tagline and the names of my programs and services are currently unregistered trademarks. I claim full ownership of them and if I find that you are using them without my permission or license, I will consider that you are attempting to pass yourself off as me, or trade on my reputation. I have worked hard to build my business and my reputation and will protect it to the best of my ability. I strongly believe there is room and opportunity for all of us to share our talents, passions and knowledge so please, save us both the inconvenience and bring to life your own talents to life.
I own the registered and/or unregistered trade marks, logos, and service marks displayed on this website, including Mindful Marketing FoundationsTM These trademarks whether registered or unregistered, may not be used in connection with any other product or service without a licence, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.
16. Payment Terms
Some services on this site may be offered for instant purchase.
I accept credit card payments via ThriveCart, which is connected to Stripe. I personally do not have access to your credit card details. If you’re paying via ThriveCart, it’s up to you if you’d like your credit card details to be kept by the service provider for future convenience, or not. Simply select the relevant option suitable for you during payment.
Any financial information you enter is stored under the service provider’s security policies. You can read more here at: https://stripe.com/docs/security/stripe
You may choose to pay for your purchases using EFT deposit to my bank account. EFT is preferred from Australian customers to avoid fees.
17. Payment Plans
For my 1:1 Coaching and Group Coaching programs, payment plans are offered for your convenience only, so you can spread your payment out over time. You are still committed to paying the whole amount, even if you change your mind about completing the program, as you have had access to my intellectual property.
It is your responsibility to ensure you have sufficient funds to make payment instalments on time. If a payment is overdue by more than 48 hours, access to the program content will be suspended until your payments are up to date. If your payment is more than 7 days overdue and you have not contacted me to make alternative arrangements, the payment plan will be canceled, I will send you an invoice for the whole amount remaining, and my normal payment terms will apply to that invoice.
18. Delivery & Session Policies
Mindful Meditation Library
- Recordings of live Yoga Nidra meditations I have taught which are available on the membership platform, MemberVault, within an hour of its live delivery.
Mindful Marketing Foundations
- Weekly modules and homework tasks are released on the membership platform, MemberVault, every Friday afternoon for you to watch, contemplate and complete. You should watch the weekly module videos prior to each Coaching Call so you can come prepared with questions and understand the concepts we’ll be discussing.
- Weekly Coaching calls & Hot Seat Live calls are generally held online with Zoom and recordings of live classes are made available in the private Facebook Group for each intake. It’s your responsibility to turn up on time and to be an active participant in these sessions to maximise your learning and benefit from this group coaching experience.
- Weekly homework tasks will be made available and need to be completed in the provided Google Doc before each Hot Seat Call. Due to the number of people in each cohort, this is the only format I’m able to accommodate to be able to best serve everyone in the group. Your Google Doc will be shared between only yourself and myself. If you’re unfamiliar with this format, please refer to online Google resources to learn and understand how to use Google Docs: https://support.google.com/docs/answer/7068618?hl=en&co=GENIE.Platform%3DDesktop.
- In between Coaching Calls and Hot Seat Calls, you can ask me questions in our dedicated Facebook Group and I’ll respond to questions as best I can during AEST Monday-Thursday business hours of 9am-4pm. Whilst I endeavour to be available to serve you, please appreciate that I have a young family and value my personal time in evenings and weekends.
Mindful Marketing 1:1 Coaching
At the beginning of our Mindful Marketing 1:1 Coaching agreement, together we will agree on a recurring time to meet and it will be scheduled into your calendar. It is your responsibility to accept this invite.
It’s your responsibility to be available at the agreed time. If you do not show up after 10 minutes from the agreed time, I will cancel the appointment. If emergency unforeseen circumstances arise, please notify me as soon as possible and I’ll be happy to reschedule your appointment free of charge. For all other reasons for being late or missing, your session will be lost.
Live coaching calls are held online with Zoom and recordings can be made available to you following the session. All programs and services are held online with Zoom.
In between Coaching Calls you will have Voxer access to me during AEST Monday-Thursday business hours of 9am-4pm and my commitment to you is that I’ll endeavour to respond within 2 hours of your message. Whilst I endeavour to be available to serve you, please appreciate that I have a young family and value my personal time in evenings and weekends.
19. Refund Policy & Consumer Guarantees
Change of mind
I do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before you make your payment. However, please email me at hello@msemilymay.com within 24 hours of purchase so we can endeavour to discuss your concerns and attempt to find a mutually acceptable solution.
20. Minor problems
I consider it to be a minor problem if either of our internet access drops out during a call and either or both of us are unable to complete the call. In this instance, I will seek to reschedule to a time that is convenient for both of us.
I also consider it to be a minor problem if either of us become ill and cannot attend a session. I request you please provide me with at least 24 hours notice and I will do the same for you. If either of us are unable to attend due to an unexpected emergency, we agree to let one another as soon as possible. I am happy to postpone sessions when I receive notice at least 24 hours upfront or if there is an emergency that needs to be attended to immediately. However, please be aware that I reserve the right to forgo the full fee or commitment of missed sessions or sessions that are canceled at the last minute.
21. Major problems
I consider it to be a major problem if you have a long period of illness, the need to care for a family member, or another unforeseen event where you have to pause our work together for an extended period of time. Given many of my programs are group based and have capacity limits, I reserve my right to not provide a refund. Alternative options will be arranged at my discretion, and while I will try to accommodate you, this cannot be guaranteed.
If you feel there is a major problem with any product or service I have provided, please contact me to discuss the issue at an early stage.
22. Limitation of Liability
I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:
- providing the services again; or
- if I am unable to do so within a reasonable time, paying the cost of having the relevant services supplied to you again.
23. Cancel Ongoing Supply
If you have subscribed to my Mindful Meditation Membership, you’re welcome to leave when your next direct debit falls due.
If I make any changes to the format or delivery of my Mindful Meditation Membership, I will give you reasonable notice so you can determine if you wish to continue.
24. Respectful Communication
(i) Comments Policy
I reserve the right to delete any comments on my website or social media accounts which are rude, offensive or which I deem to be unacceptable. Keep it polite and play nicely, please!
(ii) Responsible Engagement
In our calls we may dive deep into your business and it may also cover personal areas. Please choose carefully what you share with the group, how you comment on experiences that others choose to share and respect the privacy and confidentiality of all members by not sharing anything that you hear outside the group;
We are all building businesses, and marketing and promotional activities are an important element of this. However, in order to prevent the Mindful Meditation Membership Facebook Group from being spammed with offers, we only allow promotional material and offers for an exchange of services to be posted on Wednesdays, using the hashtags #Ask or #Share.
Use the Facebook Group to share your learnings as this will allow you to experience and encourage a connected community. Sharing in a communal learning space activates your learning at an energetic level through connecting with other students and material. This will strengthen your ability to share your message and to bring to life your business and personal potential.
25. Third party content
From time to time, I may provide links to third-party sites. I am not responsible for any information provided on these sites, and the links are solely for your information or entertainment. I do not endorse any products they offer for sale and have no relationship with them.
26. Dispute Resolution & Jurisdiction
(i) Negotiation
If you have any concerns, issues or complaint arising out of your use of this website, my programs or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution, and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at hello@msemilymay.com and expect a response within 2 business days.
(ii) Mediation
“We” below refers to everyone involved in the dispute.
If the dispute cannot be resolved by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if we are not both geographically located within 100kms of each other.
The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Victoria or similar neutral authority.
We agree to share all the costs of mediation equally between us.
We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
(iii) Non-Disparagement
If a dispute arises, we all agree that we will not engage in any public discussion about the issues, we will behave politely towards each other, and we will avoid any conduct or communication which might reasonably be expected to unreasonably interfere with any other person’s business or personal interests.
(iv) Jurisdiction
This agreement is subject to the governing law of Victoria, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.
